Practical example
Sales-to-delivery handover
Turn an accepted promise into controlled delivery information.
Handover readiness
- Customer, users and intended outcomes are clear
- Scope, exclusions and acceptance criteria are recorded
- Commercial and delivery commitments agree
- Assumptions, dependencies and risks are visible
- Changes since the offer are approved and traceable
- Owners, timing and communication routes are agreed
- Open questions have owners and due dates
Evidence of completion
A useful handover is not a meeting alone. Completion is demonstrated when the receiving function confirms that information is sufficient to plan and control delivery.
Example: Adapt this structure to your organisation, customers, risks and applicable requirements. Evidence should be useful to the work—not created only for audit.