CONTROL
Intended control
Cross-functional feasibility; alternatives considered; assumptions tested; dependencies visible.
SaleQMS process area
Solution & feasibility
Design a response that can create the intended outcome within real constraints.
RISK
Failure modes
Over-customisation; unsupported claims; missed dependencies; solution not aligned to intended use.
EVIDENCE
Useful evidence
Solution review; feasibility checklist; assumptions register; validation evidence.
MEASURE
Measures to consider
Decision cycle time; exception frequency; downstream failure; customer outcome; improvement effect.
Questions for process review
- What decision or customer outcome must this process area make more reliable?
- What evidence is sufficient, and who decides?
- How does control change with risk and complexity?
- Where can information be lost, distorted or delayed?
- How will we know that the process is effective?